All brand new skates have a "Break-In" period. This is when the memory foam liner molds to your feet over a set period of time. New skates may feel stiff and tight out of the box even when you have the correct size.
The first step is making sure all paper is out of the liner. Sometimes manufactures jam stuffing in the toe area and it is hard to remove without taking the liner out.
When I first tried the skates on they fit really well, but once out on the trail, there was a major pressure point that makes it impossible to skate any distance at all. I feel the pressure on the bone on the top of the arch of my foot that is just getting hammered, hard plastic on bone essentially.
They came from skating K2, Rollerblade style soft-boots and emailed us worried that they might need completely different boots altogether. Hot spots and discomfort with new skates is expected. We reassured them that this is normal and common on many of the more supportive skates from various brands like Powerslide, Seba, FR, and Rollerblade. It's fairly easy to troubleshoot the ways to alleviate those pressure points. Almost all skates have a break in period and if you're having pressure you can tolerate, you can skate them until they break in. Some folks prefer to heat mold or modify the boot to speed up the break in process.
In this case above, the customer easily remedied with some heat molding using a head gun and a blunt object to pack the shell out a little bit in the areas he was experiencing pressure.
One thing that he noticed (and might serve as useful feedback) was that the captive nut (the nut that the velcro strap loop screws into) had not been fully set into the boot plastic from the manufacturer. This was also posing a problem and one of the main sources of his discomfort. It was underneath a little glued-on foam pad, but still stuck out far enough to be a problem. It's always a good idea to inspect your skate and feel around with your hands to ensure everything is screwed on
Once he took care of that, the boots and skates were fitting great. He's almost to the 12 hour break-in point but already feels a difference and is loving the skate!
Below are some example videos on how to custom mold skates yourself. If you do not feel comfortable doing this on your own please visit a local skate or ski boot fitter and they can likely do this service for you, for a small fee.
The following products can also help with break-in period and comfort with your skates:
RB Mens High Performance Skate Socks
RB Womens High Performance Skate Socks
Ennui Ankle Guard
Ezee Fit Skate
Custom Fitting Hardshell (Molded Shell) Inline Skates:
Tips for Lacing and avoiding foot pain while Inline Skating:
Heat Molding Powerslide Swell Skates:
Boot Adjustments for easier break in:
DIY Heat Molding Chya Quad Skates:
Heat Molding Intuition Skate Liners: