Need to Return or Exchange Your Purchase? It's easy!
We love our products and we hope you do as well. However, if you need to exchange or return an item we will gladly work with you to get you what you want.
Here's How it Works:
- For exchanges of products purchased in-store or online: Contact Us within 30 days of purchase. You are responsible getting the product back to us, however you may keep any free or promo items that you received with your order and once we receive and inspect it you will be issued a store credit for the entire amount spent that can be used towards another item or size.
- For returns of products purchased online: Contact Us within 14 days of purchase for a refund, letting us know the reason for return. Please note you are responsible on getting the product back to us and if you received free-shipping on you order, the cost of shipping the item to you will be deducted from your refund. If you received free items we expect those items to be returned as well. If not, the value of the item will be deducted from the refund. This includes stickers, shirts, or other promo items.
- For returns of products purchased in-store: Contact Us within 30 days. All returns on in-store purchases will be issued in the form store credit, gift card or exchange.
- We cannot accept returns or exchanges on items that show any sign of use, such as scuffs or scratches.
- No returns on custom items. This includes custom built skates, skateboards, longboards, snowboards, scooters, etc.
- Only regular priced items may be returned. Sale or closeout items are final.
- We reserve the right to charge a restocking fee for returned or exchanged items that do not meet these guidelines. We will refuse items in unsalable condition OR reduce the refund amount by 50%.
Our return shipping address is:
Thuro Shop: Returns
362 Boylston Street
Brookline, MA 02445
Please note: Any shipping discrepancies (missing or incorrect items) should be reported to us within 72 hours of receiving your order. If we made a mistake we will provide a pre-paid shipping label and pay any shipping cost to get you the correct item. If you have any questions about returns or exchanges, don't hesitate to call us directly at 617-501-6389 or email us email@example.com